Flight Cancellation Compensation and How This Affects Passengers Travelling with Kids

Flight cancellations can be a frustrating and stressful experience for any passenger. However, when traveling with children, the impact of such cancellations can feel particularly overwhelming. For parents, it’s not just about rescheduling a flight or seeking compensation—it’s about ensuring that the needs and well-being of their children are taken care of during an often chaotic situation. Fortunately, European Union (EU) law offers clear protections for passengers, including those with children, in case of cancelled flights. In this article, we will discuss the flight cancellation compensation regulations and how they apply to families travelling with kids, as well as the steps parents should take to minimise the disruption caused by flight cancellations.

Understanding Flight Cancellation Compensation in the EU

EU Regulation 261/2004 lays out the rights of passengers in cases of flight cancellations, delays, and denied boarding. The regulation applies to all flights departing from the EU or arriving in the EU on an EU carrier. Under this law, passengers whose flights are cancelled may be entitled to compensation, depending on the circumstances surrounding the cancellation.

The amount of compensation can vary based on the flight distance and the notice period given to passengers before the cancellation. If the airline provides a cancellation notice well in advance (at least 14 days before the flight), passengers may not be entitled to compensation. However, if the airline fails to notify passengers or provides short notice, passengers can be entitled to compensation, which typically ranges from €250 to €600 per passenger.

What Happens When You Are Travelling with Kids?

When traveling with children, the challenges surrounding flight cancellations are compounded. Parents need to consider not only their own needs but also the comfort and well-being of their children during the airport ordeal. Here’s what you need to know:

1. Flight Cancellation Notice and Compensation Eligibility

Just like any other passenger, families with children are eligible for flight cancellation compensation under EU law. However, the situation might be a bit more complicated if the flight was canceled within a short notice period. For example, if your flight is canceled less than 14 days before departure, you might be entitled to compensation based on the regulations above, and it applies to children as well.

The key to securing compensation is knowing your rights. Parents traveling with children should ensure that they have received adequate notice of the cancellation, and if not, they should file a claim for compensation through the airline or through services like AirHelp.

2. Rebooking and Refund Options

In the case of flight cancellations, airlines are required to offer passengers either a refund or rebooking on the next available flight. When traveling with children, it is important to keep in mind that airlines should take special care in offering alternative travel arrangements that minimise inconvenience. For example, the airline should aim to rebook passengers on flights that ensure their children’s needs are met, including family seating arrangements and timely connections.

If you are rebooked onto another flight, make sure that your child’s seat is confirmed, especially if the original flight was cancelled at the last minute. Airlines are required to help with arrangements, but it’s always a good idea to check these details.

3. Meals, Refreshments, and Accommodation

If your flight is canceled and you are stranded at the airport for an extended period, the airline is required to provide assistance in the form of meals, refreshments, and, if necessary, accommodation. This is especially critical when traveling with children, as they may need extra care and attention during delays.

Airlines are required to provide food vouchers, hotel accommodations, and transportation to and from the hotel if the delay or cancellation lasts overnight. This applies to passengers traveling with kids as well. Keep in mind that these services should be provided without additional cost to you, and parents should take advantage of the services offered, especially if the wait extends into a meal time or bedtime.

4. Special Consideration for Children

Children under the age of 2 are usually not entitled to a full seat and may be required to sit on the lap of a parent. However, airlines must still take their well-being into account when a flight is canceled. If the cancellation causes significant disruption to a family’s travel plans, such as an overnight delay, it is important to make sure your child is as comfortable as possible during the wait.

For children over 2, parents should ensure that a separate seat is available on rebooked flights, especially if they are traveling with infants and toddlers who require special care during flights. Many airlines provide priority boarding for families with young children, and parents should make sure to ask about this benefit when rebooking or arranging for a replacement flight.

5. Taking Care of Emotional Well-Being

Traveling with young children involves more than just logistical concerns—it also involves emotional and psychological well-being. Flight cancellations can be stressful for children, especially if they are already tired or excited about the trip. The uncertainty of waiting for the next flight can lead to frustration and tantrums, particularly if there are long waits or if children are in unfamiliar or crowded environments.

Parents should try to maintain a calm and reassuring demeanor during this time, as children tend to pick up on the emotional state of their caregivers. Keeping children entertained with toys, games, or snacks can help pass the time and reduce stress. If you are stuck at the airport overnight, having familiar items such as blankets or stuffed animals can provide comfort.

6. Extra Help with Disabilities

If you are travelling with children who have disabilities, you have additional rights under EU law. Airlines are required to provide assistance to passengers with reduced mobility, including children. This can include priority boarding, assistance with luggage, and special seating arrangements. If you require any additional help, make sure to contact the airline in advance to ensure that your child’s needs are met during the disruption.

7. What to Do in Case of Difficulty

While most airlines will comply with the regulations, some passengers, especially those traveling with children, may encounter issues when trying to secure their compensation or services. If this happens, it’s important to remain calm and assertive. Document everything—take note of any conversations, emails, or receipts—and be sure to submit your claim for compensation in writing.

If you feel that the airline is not meeting its legal obligations, you can file a complaint with the relevant national enforcement body or seek the help of a third-party service like AirHelp, which can assist you in claiming your compensation.

Conclusion

Flight cancellations are stressful enough, but when traveling with children, the situation can be even more challenging. However, EU regulations ensure that passengers, including families with children, are entitled to compensation and assistance in the event of a cancellation. From compensation to rebooking and additional services, airlines must provide adequate care and support to families during such disruptions. By understanding your rights and being proactive in ensuring that your child’s needs are met, you can minimise the stress and ensure that your family can get back on track as quickly as possible.